The Driven Performance Group

The employees at Driven Performance form a tight-knit team, working cohesively to deliver outstanding customer service. Below is a list of our groups traits and how they collaborate to create a remarkable customer experience:

  1. Customer-Focused Attitude: Each employee has a customer-focused mindset, understanding that their success is directly tied to customer satisfaction. They prioritize the needs of the customers and strive to provide exceptional service at every interaction. Their dedication to going above and beyond ensures that customers feel valued and cared for.
  2. Technical Expertise: The employees at Driven Performance are highly skilled and possess in-depth technical knowledge. They are experienced professionals in their respective fields, whether it be the technicians or our front office staff. Their expertise allows them to accurately diagnose issues, provide reliable recommendations, and perform repairs and upgrade with precision and efficiency.
  3. Effective Communication: The team members excel in communication skills, both with each other and with customers. They actively listen to customer concerns, ask clarifying questions, and explain complex technical concepts in a clear and understandable manner. Their open and transparent communication ensures that customers are well-informed and confident in the services being provided.
  4. Collaboration and Teamwork: Collaboration is the cornerstone of our team’s success. They work together seamlessly, leveraging each other’s strengths and knowledge to provide comprehensive solutions. Whether it’s sharing expertise, seeking advice, or collaborating on complex repairs, they create a supportive environment where everyone’s input is valued.
  5. Attention to Detail: The employees pay meticulous attention to detail, ensuring that no aspect of a customer’s vehicle is overlooked. From thorough inspections to precise repairs, they take pride in their workmanship and strive for excellence. They understand that a job done well not only satisfies the customer but also upholds the reputation of Driven Performance.
  6. Timeliness and Efficiency: Time management is a priority for this team. They understand that customers rely on their vehicles and strive to complete repairs promptly without compromising quality. They efficiently allocate resources, coordinate tasks, and maintain a streamlined workflow to minimize customer wait times and deliver a hassle-free experience.
  7. Integrity and Trustworthiness: The employees at Driven Performance prioritize integrity and maintain a high level of trust with their customers. They provide honest assessments and never push unnecessary services or products and always prioritize the best interests of the customers, building long-lasting relationships based on trust and credibility.
  8. Continuous Learning and Improvement: This team is committed to staying updated on the latest industry advancements and refining their skills. They actively seek out training opportunities, attend workshops, and stay informed about emerging technologies in the automotive field. Their dedication to continuous learning ensures that they can provide the best solutions and stay ahead of the curve.

By embodying these traits and working together as a cohesive unit, the employees at Driven Performance consistently strive to provide outstanding customer service and establish themselves as a trusted destination for automotive repairs, restorations and upgrades.

Dan Garrett, Lead Technician – Addison

Dan has been working within the automotive repair industry for more than 20 years as an ASE Certified Tech and UTI Graduate

Chris Kent, Lead Technician – Wood Dale

Chris has been working within the automotive repair industry for more than 20 years as an ASE Certified Tech and UTI Graduate

Aaron Bensinger – Technician – Addison

Aaron has been working within the automotive repair industry for more than 20 years as an ASE Certified Tech and UTI Graduate.

Kyle Shear, Lead Fabricator – Addison

Kyle has been working within the automotive repair industry for more than 14 years, working with various NASCAR teams handling fabrication and mechanical duties.

Matt Hysen – Fabricator / Technician Addison

Matt has been working within the automotive repair industry specifically on classic auto restoration and repairs for more than 13 years.

Mike Mahoney, Technician – Addison

Mike has been working within and around classic cars for more than 20 years. After his retirement from his earlier career he is now doing what he is passionate about here Driven Performance.

Gaven Nieves, Technician – Wood Dale

Gavon has been working in the automotive repair industry more than 15 years as a ASE Certified Tech and UTI graduate.

Jarrod Pavlik ,Technician – Wood Dale

Jarrod has been working in the automotive repair industry more than 15 years as a ASE Certified Tech and UTI graduate.

Hunter Watson, Technician Assistant / Apprentice – Wood Dale

Hunter has been working as a Technician Assistant for 3 years while apprenticing under the senior technicians to hone his skills as a classic car technician.

Catherine Lavery, Controller – The Driven Group

Catherine is an accomplished administrative professional with a demonstrated history of working in the investment management industry. Skilled in HR and Personnel Management, Employee Benefits Design and Administration.

Lupe Romero, Parts Coordinator / Front Office Asst. – Addison

Lupe has been working within the automotive repair industry for 10 years, working with various automotive operations in the front of store capacity.

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Jon Basak, Parts Coordinator / Technician – Wood Dale

Jon has been working within the automotive repair industry for more than 15 years, working with various automotive operations in the front of store capacity as well as a technician.

Rick Knoll, Business Support Specialist – The Driven Group

Rick, has been working within the Driven Group for over 5 years and plays a key role in keeping the shops organized and assisting other team members as needed. Even offering his wisdom and uplifting moral skills to those who will listen. Rick is also secretly writing a book.